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Refund policy

30-Day Money Back Guarantee

LAST UPDATED: May 19, 2026

At DrAcher, we don't sell gadgets. We provide Lifelines. If your DrAcher gear doesn't earn its place in your family's emergency kit, we want it back — no questions asked.

Our Promise to You

  • Full 30 days from the date you receive your order to decide.
  • Full refund on the product price — no restocking fees, ever.
  • Brand-new replacement for any defective unit, shipped at our expense.
  • No hidden conditions — change of mind is a valid reason.

How to Return

Returning your DrAcher gear is simple. Just follow these 3 steps:

Step 1: Contact Us

Email us@drachershop.com with your order number and reason for return. Don't worry — we don't require a detailed explanation. "Changed my mind" is enough.

Step 2: Get Your RMA Number

We'll send you a Return Merchandise Authorization (RMA) number within 24 hours, along with our US return address. Please don't ship anything back until you have the RMA — unauthorized packages may get lost in our warehouse.

Step 3: Ship It Back

Write the RMA number clearly on the outside of the package and ship to our New York facility:

  • Consignee: 175 PETSUPERNOVA LLC
  • Address: 163 Bowery, Fl 1
  • City: New York
  • State: NY
  • Country: United States
  • Phone: 347-891-9411

Return Shipping Costs

We believe in transparent, no-surprise pricing:

  • Defective or damaged on arrival: We pay 100% of return shipping. Just send us a photo within 7 days and we'll email you a prepaid return label.
  • Change of mind or buyer's remorse: You pay return shipping (we recommend using a trackable service for your protection). This is the only cost on your side — there are no restocking fees or hidden charges.
  • Wrong item shipped (our mistake): We pay 100% of return shipping.

Defective on Arrival? We Fix It Immediately.

If your DrAcher gear arrives defective or damaged in transit:

  1. Inspect your order when it arrives.
  2. Contact us within 7 days at us@drachershop.com with clear photo or video evidence.
  3. Once verified, we instantly dispatch a brand-new replacement at our expense — OR issue a full refund including original shipping costs. Your choice.

Refund Processing

Once we receive your return at our New York facility, we'll inspect and notify you of the refund approval. If approved:

  • Refund is processed to your original payment method.
  • Please allow 5-10 business days for your bank to post the funds.
  • Original shipping fees are refunded for defective items; non-refundable for change-of-mind returns.

Questions?

Email us at us@drachershop.com — we typically respond within 24 hours, 7 days a week.

Stay Ready. Stay Safe.

— The DrAcher Team
A brand of PETSUPERNOVA LLC, Missouri, USA