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Conditions d’utilisation

TERMS OF SERVICE

OVERVIEW

Welcome to DrAcherShop! The terms "we", "us", and "our" refer to PETSUPERNOVA LLC, a legally registered company in the United States, operating the online store at drachershop.com under the brand name "DrAcher." Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services. Please read these Terms of Service carefully. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

SECTION 2 - ORDERS AND ACCEPTANCE All orders submitted through our store are subject to acceptance by PETSUPERNOVA LLC. We reserve the right to accept or decline any order for any valid business or operational reason. Your order is considered accepted once we send you an official order confirmation email and process your payment.

SECTION 3 - PRICING, PAYMENTS, AND TAXES All prices are listed in USD and are subject to change. We accept major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment must be received in full before your order is processed and shipped. All prices listed on our store are inclusive of applicable sales taxes. Furthermore, we cover all international customs duties and import taxes. The price you see at checkout is the final price you pay, and you will not be subjected to any additional fees or hidden charges upon delivery.

SECTION 4 - SHIPPING AND DELIVERY Shipping rates and estimated delivery times are calculated at checkout based on your location and the items ordered. For comprehensive details regarding processing times, shipping methods, and package tracking, please refer to our official Shipping Policy.

SECTION 5 - RETURNS AND REFUNDS We stand by the quality of our products and offer a 30-day return policy for eligible items. To initiate a return, please contact us at us@drachershop.com with your order details. Please review our full Refund Policy for specific instructions, eligibility criteria, and details regarding return shipping costs and non-refundable payment gateway fees.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by PETSUPERNOVA LLC or its suppliers and are protected by intellectual property laws. DrAcher is a trademark operated by PETSUPERNOVA LLC. You must not use our trademarks, logos, or original content without our prior written permission.

SECTION 7 - PRODUCT DESCRIPTIONS We make every effort to display the colors, features, and specifications of our products as accurately as possible. If you find that a product offered by us materially differs from its description, your sole remedy is to return it in unused condition in accordance with our Refund Policy, and we will process your refund or exchange promptly.

SECTION 8 - THIRD-PARTY LINKS Our Services may include links to third-party websites or services that are not owned or controlled by PETSUPERNOVA LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Please review carefully the third-party's policies and practices before you engage in any transaction.

SECTION 9 - DISCLAIMER OF WARRANTIES Except as expressly stated by PETSUPERNOVA LLC, the Services and all products offered through the Services are provided 'as is' and 'as available' for your use. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, although we strive to provide the best possible experience.

SECTION 10 - LIMITATION OF LIABILITY To the fullest extent provided by law, in no case shall PETSUPERNOVA LLC, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of any of the Service or any products procured using the Service, except where mandated by consumer protection laws.

SECTION 11 - INDEMNIFICATION You agree to indemnify, defend and hold harmless PETSUPERNOVA LLC and our affiliates, partners, officers, directors, agents, contractors, licensors, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 12 - SEVERABILITY If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 13 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. We may terminate or suspend your access to our Services if, in our sole judgment, you fail to comply with any term or provision of these Terms of Service. In such cases, you will remain liable for all amounts due up to and including the date of termination.

SECTION 14 - ENTIRE AGREEMENT These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund Policy posted on this site, constitute the entire agreement and understanding between you and PETSUPERNOVA LLC governing your use of the Service.

SECTION 15 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law principles.

SECTION 16 - CHANGES TO TERMS We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 17 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at:

  • Trade Name: DrAcher

  • Legal Entity: PETSUPERNOVA LLC

  • Email: us@drachershop.com

  • Phone: +1 213-657-3795

  • Business Address: 117 S Lexington Street, STE 102, Harrisonville, MO 64701, United States